FREQUENTLY ASKED QUESTIONS

We've compiled this frequently asked questions page in order to address the most common queries you might have. We hope you will find it helpful.

Questions

How do I place a booking for a Villa
When can I book our flights
What deposit do you require from me
How do I pay the deposit
How will you know the deposit has been made
How long will you hold the Villa until I make the deposit
When and how do I pay the balance
Why don't we have to pay the balance until we get to Tenerife
What happens if I need to cancel my booking
What time can we gain access to the Villa on arrival
Will someone meet us at the Villa when we arrive
How do we get to Amarilla Golf from the airport
How far from the airport is Amarilla Golf
What time do we have to vacate the Villa
What do we do if we have a late departure flight from Tenerife
Will we need to bring our own bed linen and towels
Do you provide a maid service
Do I need to hire a car
Are there any bars/restaurants at Amarilla Golf

Answers

How do I place a booking for a Villa

Underneath each Villa description you will see a link stating "click here to enquire about this Villa". That link will take you to another page with an enquiry form relating to that particular Villa. Fill in the required details and we will reply as soon as we can.

If the Villa is not available for your requested holiday dates we will either give you the closest dates it is available, or suggest an alternative Villa which is available giving you the option to book the alternative Villa instead.

Once you have received our reply and you wish to go ahead with the booking you then email us stating you would like to book the Villa. We will then contact you with our UK banking details for you to place your deposit in. At the same time we will reserve the Villa for your holiday dates.

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When can I book our flights?

You can safely book your flights once we have contacted you with our bank details. Please do not book flights before you have these details.

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What deposit do you require from me?

£100.00 - we only require a very small deposit in order to reserve the Villa for your holiday dates. This stops anyone else from booking it. This statement refers only to the 2 & 3 bedroom Villas. The 6 bedroom Villa deposit amount will be given upon application.

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How do I pay the deposit?

We will supply you with our UK bank details. You can either transfer your deposit online (if you have online banking) or you can go to any National Westminster bank in the UK and use a deposit slip. Please make sure you put your name on this slip so that we know the payment has come from you.

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How will you know the deposit has been made?

We have an online banking facility with our bank which we can check (even from Tenerife) and once we see your name by a credit payment we will know you have made your deposit. It is also helpful if you drop us an email to let us know so that we can look out for your name.

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How long will you hold the Villa until I make the deposit?

We will hold the Villa for one whole week to give you time to pay the deposit into our bank.

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When and how do I pay the balance?

You do not need to pay the balance until you arrive in Tenerife. When we meet you at the Villa with the keys only then do we expect you to pay the balance. And only once we know you are happy with the accommodation. We will not accept cheques - please bring the cash with you in £ sterling.

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Why don't we have to pay the balance until we get to Tenerife?

Simple - We are not like the big holiday companies and travel agents who have company policies to abide by. We are merely private people taking bookings on behalf of our friends, therefore we want you to feel safe when booking a Villa with us. We know there are many unscrupulous people out there on the internet and we just want to make you feel easy about booking with us.

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What happens if I need to cancel my booking?

If you have the misfortune to need to cancel your booking please send us an email (or telephone us). You will unfortunately lose your deposit as we would have stopped anyone else from booking that property whilst your booking was in effect. We don't like doing this, however you need to understand that the idea of a deposit is to stop other people from booking that particular property.

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What time can we gain access to the Villa on arrival?

Check-in time is always 2pm. We need to give our cleaners enough time to prepare the property for you.

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Will someone meet us at the Villa when we arrive?

Yes, either my wife Eileen or myself (Jim) will meet you with the keys. The only time we will not meet you is if you have a very late arrival time. Should this be the case the keys will be left in a designated place at the property and we will pop round to see you the following day.

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How do we get to Amarilla Golf from the airport?

We normally strongly advise all our guests to take a taxi from the airport. There are always lots of taxis there. Amarilla Golf is not an easy place to find (unless you've been there before).

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How far from the airport is Amarilla Golf?

Amarilla Golf is approximately 15 minutes drive from the airport.

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What time do we have to vacate the Villa?

Check-out is always 10am. We need to give our cleaners plenty of time to prepare the Villa for the next set of guests arriving. We have to be very strict about this so please try to book your return flights for an early departure.

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What do we do if we have a late departure flight from Tenerife?

If you are unable to get an early departure flight from Tenerife, as stated above you would have to vacate the property by 10am. Most of the time we can help you by storing your luggage in our own Villa until you have to leave for the airport. However, we do sometimes have evening commitments but we would advise you of this and you would then need to collect your luggage earlier.

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Will we need to bring our own bed linen and towels?

Of course not, these are provided for you. All the beds are pre-made with bed-linen before your arrival and you will receive either 4 sets or 6 sets of bath and face towels (4 for a 2 bed and 6 for a 3 bed). You should however bring your own beach towels with you as these are not provided.

If you have booked a 2 week holiday you will be supplied with another set of bed-linen and towels halfway through your stay.

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Do you provide a maid service?

No - these are all self-catering Villas. We are always on hand if you encounter any problems during your stay, but we do not provide any maid service. If you require a maid service type of holiday you should book a hotel as they are set up for that kind of service, self-catering accommodation is not.

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Do I need to hire a car?

Amarilla Golf is a rural area of Tenerife and there is no bus service. If you wish to explore the island or make a few visits to the main areas such as Los Cristianos or Playa de las Americas then a hired car is strongly advised.

If you really don't want to drive and only wish to occasionally visit other places of interest then you can get a taxi.

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Are there any bars/restaurants at Amarilla Golf?

Yes, there are a few bars/restaurants where you can go to eat and drink and there is also a local supermarket. These are only a short walk away from the Villas. Amarilla Golf is like a small village, so please don't expect to find vast amounts of bars/restaurants.

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